Refund policy

Thank you for shopping with https://kevalyafragrances.com. We value your trust and are committed to providing the best experiences. Please read our returns and refund policy carefully before placing an order.

Eligibility for Returns

1. Due to the nature of our products (personal care, Perfumes, Attars, wellness items), returns are only accepted in case of:

• Wrong product delivered
• Damaged or leaked product upon delivery
• Expired product

2. To be eligible, the item must be:

• Unused and unopened
• In its original packaging
• Returned within 7 days of receiving the product
  

Non-Returnable Items

• Products purchased during sales, promotions, or discount offers are non-returnable.
• Opened or used Perfume and Attar bottles cannot be returned due to hygiene and safety concerns.

Refund Process

• Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.

How to Initiate a Return

1. Email us at info.parasaroma@gmail.com or call +91 8287576956, +91 8287976956 within 48 hours of delivery.

2. Include:

• Order number
• Reason for return
• Clear photo/video of the item in case of damage/wrong product

3. We will arrange pickup or share return instructions based on your location.

Cancellation Policy

• Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
• Contact us immediately after placing the order if you wish to cancel.

Exchange Policy

• We currently do not offer exchanges unless the wrong or damaged product is received.
• For approved cases, we will initiate a replacement at no additional cost.